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Delivery & Returns

Delivery Charges

Delivery is usually included in the advertised product price and applicable within mainland England, Wales and certain parts of Scotland. 

Deliveries to some AB, PA, IV, PH, DD and KW and other remote postcodes will incur an additional delivery charge - please contact us for details.

Deliveries to the Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands, the Scottish Isles and certain remote locations, will be delivered to a UK mainland delivery point nominated by the Buyer.  The Seller will accept no responsibility for the goods after delivery to the nominated address.  The Seller will accept the signature gained upon delivery at the nominated address as receipt of goods on behalf of the Buyer.  

Delivery to non mainland UK addresses may be arranged through a third party carrier by the Seller on behalf of the Buyer but would be subject to additional delivery charges which are priced on application - please contact Buying Furniture prior to placing an order for a competitive quotaton. By accepting a non-UK mainland or remote location delivery arranged through Buying Furniture it should be understood that the Seller's obligation in terms of any subsequent exchanges, replacement of inferior parts, returns or such like will be arranged to and from the UK based carrier only, and any delivery charges to and from this point will be payable by the Buyer. Alternatively, the Buyer can arrange their own logistical solution.  Deliveries to certain AB, PA, IV, KW, DD and PH postcodes may incur additional charges - please check for details.

All Good(s) ordered will be delivered to the registered cardholders address notified by the Buyer at the time of order placement.

Good(s) shall be deemed delivered once they are received at the Buyer's address.

All deliveries must be signed for by the Buyer or by the person authorised to take delivery of the Good(s).  The Seller will accept no responsibility where a legible signature is not gained.

Delivery dates are approximate and may be subject to change.  The delivery lead time is displayed on each product individuallty and based on a working day timescale.  On the rare occasion when the standard lead time is likely to be exceeded, this will be notified by the Seller to the Buyer as soon as it is known.  All lead times on the Website are classed as working days only i.e. excluding weekends and Bank Holidays.  Once the delivery process has be initiated with the carrier and/or a delivery date offered, confirmed or agreed, a cancellation fee will be applicable should an order or delivery be cancelled in advance of the delivery being executed.

The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Good(s).

Products will be deemed the responsibility of the Buyer once they have been received by the Buyer, their agent or a Buyers nominated representative.

It is the Buyer's responsibility to sign for the correct number of packages as specified on the carriers documentation.  Any shortages must be noted on the carriers Consignment Note and notified to the Seller as soon as possible but at the latest within 30 days.

The Buyer should check that all packaging is intact and satisfactory at the time of delivery.  Any damage to the packaging should be noted on the carriers paperwork as 'packaging damaged' with notes being as specific as space will allow.  Damages should be reported to the Seller as soon as possible but at the most within 30 days by email to customerservice@buyingfurniture.co.uk.  Items received with damaged/inferior packaging which was not noted on the carriers paperwork may void any claim should internal damage be notified later.  The Buyer should check that the goods are the correct product before proceeding with opening.  Any incorrect item that cannot be returned in it's original condition or which has been attempted to be constructed is void of return.

In the case of delivery to business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.  Should delivery be refused at the delivery address and another delivery date be requested, the Buyer will be charged for the second delivery, since the Seller's delivery obligation was met with the initial delivery attempt.

Whilst the Seller agrees to use all reasonable endeavours to ensure that the delivery is made around the delivery time advertised, the Buyer should acknowledge that actual deliveries are often via third party suppliers and carriers and therefore situations may arise which are beyond the Seller’s control.  The Buyer should not dispose of any existing items until the order has been received and accepted.  The Seller will not offer compensation for situations beyond their control and which were notified to the Buyer.  All delivery time frames should be accepted as estimates only due to unforeseen circumstances which may arise after the delivery time was quoted.  The Buyer or a nominated person should be prepared to be available for the entire delivery day in case delays or changes to routes alter the estimated delivery time slot (where applicable)

Should there be a delay with delivery the Seller will endeavour to notify the Buyer as soon as possible.

When more than one item is ordered all items will be delivered at the same time unless otherwise requested by the Buyer, which may incur an additional delivery charge.

Deliveries which are not despatched directly by suppliers will be delivered via couriers, independent carriers and pallet services, which will be determined by the delivery address and nature of the product(s) purchased.

Failed Deliveries

Delivery times are usually Monday - Friday between 8am and 6pm and the Buyer should make themselves or a suitable representative available in order to accept delivery.

Where a delivery is refused or where no-one is present at the address provided by the Buyer on the day of an arranged delivery a re-delivery charge in line with the carrier's costs will be payable by the Buyer.

Damaged/Defective Goods

If damage or defects to the product or components thereof are discovered then the Buyer is required to notify the Seller of the damage and/or defect(s) as soon as possible after delivery but at the most within 30 days, via email to jo@buyingfurniture.co.uk attaching a photograph(s) of the damage/defect(s).  It is an express condition that no attempt to erect the product should be made as this may affect any replacement being issued.  The original packaging must be retained.  Items cannot be returned for any reason if the packaging has been disposed of.

Provided the Buyer has supplied the necessary evidence the Seller will replace/repair/make good the damaged and/or defected Good(s) within a reasonable time scale, unless any reasons beyond the control of the Buyer prevent this. Where approproriate, replacement component(s) only may be supplied, where it is deemed unnecessary to replace the entire product(s).

Returns

The Buyer must inform the Seller of their wish to return good(s) in writing either by letter or email to returns@buyingfurniture.co.uk within a period of 14 days.  The 14 day return period commences on the day the Buyer informs the Seller of their wish to return the item(s).  The Buyer must take reasonable care of the goods and not use them.  The Buyer should return goods to the Seller in their original packaging, as soon as possible after informing the Seller of their wish to cancel.  If the Buyer returns goods, the Seller will not be responsible for any loss or damage to them during transit and recommend that the Buyer uses a recorded or secure delivery method.  If goods are lost or damaged in transit, the Seller may charge the Buyer, or not refund them, amounts that are attributable to the loss or damage. Items not in their original packaging will not be accepted for return.

Once the Buyer has notified the Seller that they wish to cancel the contract, any sum debited to the Seller from the Buyers credit and/or debit card will be re-credited to their account as soon as possible and in any event within 30 days of the order provided that the Good(s) in question are returned to the address provided by the Seller and in the same condition they were in when delivered.  If the Buyer does not return the Good(s) delivered to them or if the Buyer does not pay the costs of delivery to return the Good(s), the Seller will be entitled to deduct the direct costs of recovering the Good(s) from the amount to be re-credited to the Buyer.

In the interests of hygiene, mattresses that have been opened or used cannot be returned.

If the Buyer is unable to arrange their own return the Seller can arrange a collection on their behalf using their own carriers.  Once the collection process has be initiated with the carrier and/or a collection date offered, confirmed or agreed, a cancellation fee will be applicable should the collection be cancelled.

Approximate collection charges are as follows (prices will fluctuate depending on size, weight, location):-

-      Large Furniture (Excluding Beds) - £80 - £150

-      Small Furniture (Excluding Beds) - £45

-      Wardrobes - £95

-      Divan/Bedstead With Mattress - £90

-      Flat Packed Bed - £40

-      Mattresses - £50 - £85

-      Headboards - £25

-      Dining Table and Chair Sets - £85 - £150

-      Marble Tables and Dining Sets - £120 - £150

It is the Buyer’s responsibility to ensure goods are returned in re-saleable condition.  Goods should be well wrapped and protected as much as possible from transport damage.  Deductions will be made for damaged returns up to the cost of the goods.